Frequently Asked Questions
All our scarves are crafted from high-quality silk, selected for its softness, durability, and timeless elegance.
Our scarves are designed in Barcelona and produced in collaboration with trusted partners who specialize in fine textile craftsmanship in Europe.
Each piece involves careful craftsmanship and thoughtful finishing by skilled hands.
The exact dimensions are specified on each product page to help you choose the style that best suits your needs. If you have any doubts, please feel free to contact us and we will be happy to help.
We strive to represent colors as accurately as possible using professional photography. While slight variations may occur depending on screen settings, each piece is carefully reviewed to ensure it reflects the true character of the design.
Yes. Silk is a natural, breathable material that can be worn comfortably throughout the year.
Caring for Your Silk
We recommend gentle dry cleaning to preserve the quality and colors of the silk. Avoid direct exposure to sunlight and store it carefully when not in use.
Each scarf comes in a handcrafted box designed to protect and store your silk accessory over time.
Gifting & Packaging
Yes. Every scarf is presented in a handcrafted box made in Barcelona using premium materials.
Absolutely. The box is designed as part of the experience — elegant, durable, and ideal for gifting.
At the moment, we do not offer personalized messages as a standard option. However, if you contact us with your instructions, we will be happy to do our best to include a personal note.
Ordering & Payments
We accept all major credit and debit cards through Stripe, as well as PayPal.
Yes. All transactions are encrypted and processed through secure SSL connections.
Once your order is placed, you will receive a confirmation email with your purchase details.
If you need to make changes, please contact us as soon as possible. Once an order has been processed or shipped, modifications may no longer be possible.
Shipping
Yes, we offer worldwide shipping.
Delivery times vary depending on the destination. Estimated delivery times are provided at checkout and may also be announced on the homepage.
Shipping costs are calculated at checkout based on your location and order details. Whenever possible, we strive to offer complimentary shipping.
Yes. Once your order has been shipped, you will receive a tracking number via email.
Customs duties and local taxes may apply depending on your country and are the responsibility of the customer.
Returns & Exchanges
We accept returns within the timeframe specified in our Returns Policy, provided the item is unused and in its original condition.
Exchanges are subject to availability. Please contact us to arrange an exchange.
Each piece undergoes careful quality control before being shipped. In the unlikely event that your order arrives damaged or defective, please contact us immediately so we can assist you promptly.
About the brand
Silk-CarlotaBellés is based in Barcelona, Spain.
Our designs are inspired by life, art, movement, and the quiet beauty of everyday moments.
Yes. We collaborate with local and specialized partners whenever possible, including our packaging workshop in Barcelona.
Customer Support
You can reach us via the Contact page. We’ll be happy to help.
We aim to respond within 1–2 business days.