Right of withdrawal

If you are hiring as a consumer and user, and for any reason you are not satisfied with your order, you have the right to withdraw from this contract within 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods or in the case that the goods that conform your order are delivered separately, to the 14 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last delivered of those goods.

To exercise the right of withdrawal, you must notify Silk-carlotabelles.com by, i) phone +34619160147 or ii) writing to the email  info@silk-carlotabelles.com, your decision to withdraw from the contract through an unequivocal statement (for example, by email).

Consequences of withdrawal

Once we receive the product in our warehouses and verify that all the above conditions are met, the amount will be refunded in accordance with the payment method.

You will receive the refund of the amount within a maximum period of 14 calendar days from the date we have been informed of the decision to withdraw. Keep in mind that when paying by credit card it is likely that your bank does not show you the amount of the refund in your balance until the following month.

We can retain the refund in two cases:

Until we have the product in our warehouse.

Until you have sent us a proof of having initiated the return process.

You must assume the shipping cost of returning the goods.

Common provisions

Your right to withdraw from the contract will apply exclusively to those products that are returned under the same conditions in which you received them. Please return the item using or including all of its original packaging.

It is very important that you return the product (s) perfectly packaged. In case the product (s) is damaged due to improper packaging, we will not accept the return.

Except for manufacturing defects, no changes or refunds will be accepted in products already used.

Procedures for changes and returns

For a return:

Send us an email to  info@silk-carlotabelles.com informing us of the return or enter through the section “My account”, selecting the option “My returns”.

For a change:

Send us an email to  info@silk-carlotabelles.com i

informing of the change you want to make.

Once we receive the product in our warehouse and verify that all the conditions for making the change or the return are met, we will proceed, in the case of a refund, to the refund of the amount by the same means of payment that was used to pay the purchase, and in the case of a change, to the shipment of the new product. In the case that the amount is lower we will pay you the difference by the same payment method that you have used. If, on the other hand, the price of the changed product is higher, we will notify you of the difference.

To know the particularities of the costs / expenses generated by the transport, (see conditions in the Shipping).

We can also send you an email with the steps to follow to make the change or return.

Returns of defective products

In cases where you consider that at the time of delivery the product does not conform to the stipulations of the contract, you must contact us during the first two days of receiving the order through our contact channels, facilitating the data of the product, as well as the damage suffered, or by calling the telephone number +34619160147 where we will indicate the way to proceed.

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable time if the refund or replacement of the product (if applicable) is applicable. The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is applicable.                         .

The refund will be made by the same means of payment that was used to pay for the purchase.


As a consumer, you have rights and guarantees granted by law. Any commercial guarantee is additional and cannot substitute or limit these rights. In addition, there are consumer protection groups or agencies that have websites and other information that may be useful when it comes to knowing your rights.

All items are guaranteed.

Defects or damage due to incorrect use or handling of material or wear caused by normal use thereof, are not included in this warranty.

For any problem or doubt, contact us at  info@silk-carlotabelles.com.

Liability and liability exemption

Except as expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our Website will be strictly limited to the purchase price of said product.

We will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when it is due to events that are beyond our reasonable control (“Cause of Force Majeure”).

Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, are the following:

  1. Strikes, lockouts or other industrial action.
  2. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations.
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  4. Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private.
  5. Inability to use public or private telecommunication systems.
  6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.